配送ポリシー

At tonafu, every order is carefully prepared and packed to ensure your products arrive safely.

Where We Ship

We currently ship to:

  • Australia
  • New Zealand
  • Japan

We hope to expand to more destinations in the future. If your country is not currently available at checkout, please contact us at kw@623create.com and we will let you know whether shipping can be arranged.

Order Processing

Orders are usually processed within 1–3 business days after payment has been received.

Orders placed on weekends or Australian public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

During product launches, promotions or busy periods, processing may take slightly longer.

Shipping Within Australia

We offer tracked shipping throughout Australia.

Estimated delivery times:

  • Standard shipping: 2–7 business days
  • Express shipping: 1–3 business days, where available

Shipping costs are calculated at checkout based on your delivery address and order size.

Shipping to New Zealand

Estimated delivery time to New Zealand is approximately 5–12 business days after dispatch.

Shipping costs are calculated at checkout.

Delivery times may vary depending on customs clearance, local postal services and your location.

Shipping Within Japan

Orders shipped within Japan are fulfilled locally through our Japanese logistics partner.

Estimated delivery time is 1–4 business days, depending on your location.

Shipping costs are calculated at checkout.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

International Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, handling fees or other charges imposed by the destination country.

These charges are not included in the product price or shipping cost unless otherwise stated at checkout.

The customer is responsible for any customs duties, taxes or import fees associated with their order.

tonafu is unable to predict or control these charges. Please contact your local customs authority for more information before placing your order.

Tracking Your Order

Once your order has been dispatched, you will receive an email containing your tracking number.

Please allow some time for the tracking information to become active after dispatch.

Delivery Delays

Delivery timeframes are estimates only and are not guaranteed.

Delays may occur due to customs processing, severe weather, public holidays, carrier disruptions or other circumstances outside tonafu’s control.

tonafu is not responsible for delays caused by shipping carriers or customs authorities, but we will assist where reasonably possible.

Incorrect or Incomplete Addresses

Please check your shipping address carefully before completing your order.

If you notice an error, contact us as soon as possible at kw@623create.com .

Once an order has been dispatched, we may not be able to update the delivery address.

tonafu is not responsible for orders delayed, lost or returned because an incorrect or incomplete address was provided.

If an order is returned to us, additional shipping fees may apply before it can be resent.

Lost Parcels

If your parcel has not arrived within the expected delivery timeframe, please check the tracking information and contact the shipping carrier first.

You may also contact us at kw@623create.com with your order number, and we will assist with the enquiry.

Please note that a parcel is not considered lost until the carrier has completed its investigation.

Damaged Orders

We carefully inspect and pack every order before dispatch.

If your order arrives damaged, please contact us within 7 days of delivery at kw@623create.com

Please include:

  • Your order number
  • A description of the damage
  • Clear photographs of the parcel, packaging and affected product

Please keep all original packaging until your enquiry has been resolved.

We will review the issue and provide an appropriate solution in accordance with Australian Consumer Law.

Unclaimed or Returned Parcels

If a parcel is returned to tonafu because it was unclaimed, refused or could not be delivered, we will contact you after it has been received.

Additional shipping fees may apply if you would like the order to be resent.

Original shipping charges are generally non-refundable unless required by law.

Contact Us

For questions about shipping or your order, please contact:

Email: kw@623create.com

Please include your order number when contacting us so we can assist you promptly.